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Where's my Big Fat Payment

in Customer Care

What is cash back?
When you click our link to a store's website, we earn a sales commission from that store on everything you purchase. We pass all of this commission back to you as Cash Back. For example, if you buy from a store with 10% cash back and spend $100, we'll add $10 cash back to your Toshop account within 1-7 days.

Why doesn't my cash back show up after I complete my purchase?

Even though your cash back doesn't appear immediately, don't worry; you are still earning cash back. It typically takes 1-4 days for your cash back to appear in your Toshop account. Some stores, however, can take as long as 20 days to notify us of your purchase. As soon as the store notifies us, Toshop will email you to let you know that you have earned cash back. If it has been longer than 7 days and your cash back hasn't posted, please Contact Us with subject: "Where is My Cash Back?”

Do I have to visit Toshop every time before I shop to earn cash back?
Yes. In order for us to track your purchase and give you cash back, you must be signed in to Toshop and click our link to the store before every purchase.

Am I buying directly from Toshop?
No. Toshop is not a store and does not sell any products. Toshop is a shopping service that pays you cash back for shopping online. If you have a question about the product(s) you ordered, please contact the appropriate store.

How do I receive my cash back payments?
Once you have earned at least $10 Available cash back and made at least one $25 confirmed purchase, you can receive a cash back payment. To request a payment, log in to your Toshop account and click the "Request Payment" button. You can receive cash back payments via PayPal, or a check in the mail. Payments are typically sent within 5 business days.  PayPal payments can take another 24 hours to appear.

Can I earn cash back on Toshop if I don't live in the United States?
Yes! No matter what country you live in, you can earn cash back. Please keep in mind that Toshop only mails cash back checks to users with a United States mailing address. If you live outside of the United States, you can still get paid via PayPal.

What's the catch?
There really is no catch. You will never be charged any hidden fees. We will never sell your personal information. Toshop is free (really, it is)! We pay you cash back every time you shop online through Toshop.

How do I make sure I always earn cash back? (DO's and DON'Ts)
1、 DO enable cookies on your browser while you are shopping. Stores use cookies to track your purchase so you can get cash back from Toshop! Remember, if the store doesn't track your purchase, Toshop does not receive a sales commission, which means we can't pay the cash back. Some browser extensions that block ads while on the internet, such as Adblock and Adblock Plus, will prevent you from earning cash back.
2、 DO click through to the store from Toshop. Clicking to Toshop from other websites or typing the store's website directly into your web browser without going through Toshop will invalidate your cash back. Make sure that you don't click any other links to the store's website after clicking through from Toshop. If you place an order at a store's website but forgot to click through Toshop first, your order is not eligible for cash back.
3、 DO make sure your shopping cart is empty when you click through to the store from Toshop. In order to earn cash back, some stores require that your shopping cart be empty when you click from Toshop to the store's website. Some stores keep track of when you put items in your shopping cart and if you don't do it after you clicked through from Toshop, it's possible that you won't earn cash back.
4、 DON'T use coupons from sources other than Toshop. Some stores track the codes you use and don't allow cash back if you use a code from somewhere other than Toshop. This includes codes you receive in an email from the store, on social media sites, on blogs, in postal mailings, etc. DO figure out the best deal for you with all of your options, but know that combining outside coupons with Toshop cash back usually doesn't work.
5、 DON'T delete cookies while you are shopping. We know that some people occasionally delete their browser cookies. Unfortunately, if you happen to delete cookies while in the middle of an Toshop shopping session, the cash back will not be tracked. Wait until after all of your shopping is complete before you consider deleting cookies.
6、 DON'T close the store website while shopping. If you do close the window, you must go back to the Toshop store page and click through from Toshop to start a new session.
7、 DON'T checkout multiple times at an online store without clicking back through Toshop. If you want to keep shopping after checking out the first time, you must go back to Toshop and click back through to the store again. Even if you are ordering the same item at the same store but in a new order, you need to have a new record of clicking through to the store to go with your new order. So, after every checkout, go back to Toshop to start again and click back to the same store or select a new store.

How do I refer friends to Toshop?
Go to your account to get your unique referral link. Share this link anywhere—in an email, on Facebook or on Twitter! Or, you can tell your friends to enter your email address in the referral box when they sign up.

What are the rules for referring friends?
You will get $5 cash back for each confirmed valid member you have referred ,and you will benefit for four layers of members referred by you. You do not need to pay any membership fee. You just buy as normal and earn cash. To reward members for your efforts to introduce the service. ToShop will require each member to contribute 10% of the cash back to the upper layers.You can refer as many people as you like. Self-referrals are not allowed.